Job Description:

The Risk Manager facilitates and oversees all HealthPlus Network facilities for patient and staff risk management programs. Oversees the consolidation, analysis, and follow-up of organization-wide Occurrence Variance Reporting (OVR) and Risk Register development and implementation program. Documents and maintains trending data on patient and staff incidents. Initiates actions for problem resolution with positive outcome. Assists with education of staff and leaders regarding risk management. Takes lead role in implementing EOC Program.


Degree in healthcare field or equivalent qualification by education and/or experience.Bachelor’s Degree or equivalent
Certified Professional in Healthcare Quality (CPHQ) preferred
Certificate in Healthcare Risk Management preferred.


• Supports organization in identifying areas for improvement, setting and implementing local or system wide improvement plans and monitoring the outcomes while updating policies as necessary.
• Conducts Systematic System Analysis following incidents with harm, potential harm or trends that involves looking at system failures, issuing a report and spreading the learning across health centers.
• Conducts needed training sessions for staff in identifying and managing their risks and incidents. Support them to demonstrate proactive approach to patient safety and take necessary measures to prevent them from happening.
• Supports stakeholders in understanding risks in their area of work, develop plans on how to mitigate those risks, and develop shared accountability for implementing and evaluating the plan.
• Performs risk assessments for new health centers during the planning phase and post-opening.
• Develops and implements customized Risk Register for each center with stakeholders.
• Compiles relevant information for the monthly Risk Management Report which consists of an overview with focus on areas for improvement and actionable recommendations.
• Provides training to all staff on Risk Management System as part of the Quality Improvement Training Program, and the yearly Patient Safety Campaign on the different Quality tools and concepts (PDCA, RCA, Fishbone, FMEA etc.).
• Serves as an educator, communicator, and resource to staff to understand quality improvement, patient safety, risk management and the organization’s accreditations objectives.
• Provide required reports to governmental agencies (DOH, DHA etc.).
• Initiate Quality improvement projects.
• Conduct EOC and other Internal Mock audits and tracers.
• Reviews/Revises quality and risk management programs annually.
• Maintains an effective system for identifying, evaluating, documenting risk and safety concerns.
• Assists in coordination of regulatory survey process.
• Implements HealthPlus wide Culture of Safety Program.
• Updates and maintains Safety & Risk management Plans regularly.
• Coordinates the EOC Surveillance Program of HealthPlus. Maintains and disseminates results of the EOC Surveillance.
• Initiates staff training on completion of patient incident reporting and safety program. Provides orientation and in-service training as needed.
• Investigates, makes recommendations and provides follow through on all patient incident reports and quality issues.
• Directs ongoing, organization wide collection of information about deficiencies and opportunities for improvement.
• Reports on findings, recommendations, actions taken and results of the quality and risk management programs to the appropriate committees.
• Implementation of JCI standards & preparation for the JCI accreditation.
• Implements HealthPlus wide Culture of Safety Program.
• Updates and maintains Safety & Risk management Plans regularly.

Required Experiences:

Exhibits knowledge of Risk Management processes and safety initiatives in a healthcare setting. Exhibits knowledge of Quality Management processes. 5 years experience of Risk Management or Quality Management in a healthcare setting. Knowledge and experience with JCIA, preferred. Minimum of two (2) year experience at a supervisory level.


• Demonstrate ability to set priorities
• Ensure accuracy and completeness of work performed. Submit reports , and conclude assigned projects/ tasks within the deadline
• Ensures that the department is meeting the Key Performance Indicators based on their Operational Targets
• Demonstrates flexibility & dependability
• Accepts and completes other assigned duties and responsibilities
• Participates in educational activities/training , which contribute towards professional growth
• Incorporates knowledge of legal and ethical consideration in job
• Maintains a professional image of self
• Arrives to work dressed in a professional manner
• Approaches situations and day to day activities in a positive manner which avoids antagonism
• Demonstrates ability to lead groups evident by atmosphere of teamwork, efforts to obtain input of others involved in planned activity and lack of internal conflict
• Remains calm under stressful situations using logical and sound judgement to choose appropriate course of action as evident by observation
• Demonstrates effective communication skills. Both verbal an written communications are clear, concise, complete and accurate
• Wears unobstructed HealthPlus identification badge at all times while on duty to identify self to patients, visitors, physicians and co – workers
• Maintains confidentiality of patient and employee information. Converses in appropriate locations
• Accepts and respects other’s colleague’s religion, profession, level of education, gender and any other differences
• Reports to work on time and as scheduled, completes work within designated time; uses computerized punch time system correctly.

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